REFUND POLICY

Sartoria Milano S.r.l. - Return & Refund Instructions

HOW TO MAKE A RETURN:

1. Write us an email: Send an email containing details of your account and order to [email protected].
2. Wait for our confirmation email: Our support team will confirm receipt and provide instructions and warehouse return address:
   Sartoria Milano S.r.l. - Servizio Resi
   Via Giuseppe Verdi 6, 20121 Milano (MI), Italia
   Tel: +39 02 8909 3889
3. Contact your local shipping company: Organize the pick-up or shipment with your preferred courier service provider.
4. Inspection and Approval: Once your return is received and inspected by our quality team in Milan, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 7 working days.

Duties and Import Taxes Notice

For DDU deliveries outside the EU, customs duties, sales tax on imports as well as handling costs that were charged to you by the shipping agent cannot be refunded.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next contact your bank, as there is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected] or call +39 02 8909 3889.