SHIPPING & RETURNS POLICY

Sartoria Milano S.r.l. - Delivery & Returns Terms

PAYMENTS

On www.floshnovae.digital, it is possible to pay online with major CREDIT CARDS (VISA®, Mastercard®, AMEX®) processed by Stripe, and with PAYPAL®. Sensitive payment data is managed directly by encrypted security systems (256-bit SSL, PCI-DSS Level 1); consequently neither Sartoria Milano S.r.l. nor third parties ever have access to full credit card details.

SHIPPING AND COURIERS

Sartoria Milano S.r.l. ships in Italy and worldwide using express couriers BRT, SDA, and DHL.

• Delivery time for EU countries & Italy: 2-4 working days (Monday to Friday).
• Delivery time for countries outside EU: 5-7 working days (Monday to Friday).
• Shipping Cost: Flat rate € 10,00 | FREE for orders over € 200,00.

All shipments are trackable. At the time of shipment, the client receives the courier name and tracking number. Couriers do not deliver to P.O. boxes or personal mailboxes.

DDU (DELIVERY DUTY UNPAID) SHIPPING

Shipments to extra-EU countries are delivered DDU (Delivery Duty Unpaid) and are subject to local taxes and import/clearance duties levied by local customs authorities. Should an order not be delivered due to client refusal to pay import duties or wrong contact details, return fees will be deducted from any eventual refund.

ORDER PROCESSING & ITALIAN PUBLIC HOLIDAYS

Orders are dispatched in chronological order within 24 to 48 hours (Monday to Friday). Please note that handling times may experience delays up to 6-7 days during peak promotional periods and Italian public holidays:

January 1st and 6th | Easter & Easter Monday | April 25th | May 1st | June 2nd | August 15th | November 1st | December 8th, 25th & 26th | Black Friday.

RETURNS POLICY (14 DAYS)

If you wish to return an item, you may do so within 14 days of receipt. All returned items must be in their original condition: unworn, unwashed, unaltered, and with all original tags attached. Hosiery and underwear cannot be returned once taken out of sealed packaging.

HOW TO MAKE A RETURN:

1. Write an email containing account & order details to [email protected].
2. Wait for our confirmation email with instructions and return address: Sartoria Milano S.r.l. - Via Giuseppe Verdi 6, 20121 Milano (MI), Italia.
3. Contact your local shipping company to organize pick-up or shipment.
4. Once received and inspected, we will notify you of refund approval. Approved refunds are credited automatically to your original payment method within 7 working days.